Shipping policy
Shipping Policy
At Saints Hood, every item is made to order through our trusted print-on-demand production partners. This means your apparel is created especially for you after your order is placed, rather than pulled from a warehouse shelf.
Because each item is made with care, please allow time for both production and shipping.
Order Processing & Production Time
Most items are produced and ready to ship within **3-5 business days** after your order is placed. During busy seasons, holidays, or periods of high order volume, production may take a little longer.
If there is ever a significant delay with your order, we will do our best to keep you updated.
Shipping Time
Once your order has been produced and shipped, delivery time depends on the shipping carrier and your location.
Estimated delivery times are typically:
- **U.S. orders:** 3-7 business days after shipment
- **International orders:** 7-21 business days after shipment, depending on destination and customs processing
Please note that production time and shipping time are separate.
Tracking Information
When your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available for your order. Please allow 24-48 hours for tracking updates to appear after the carrier receives the package.
Made-to-Order Shipments
Because we use print-on-demand fulfillment, items in the same order may occasionally ship separately. This can happen if products are produced by different facilities or require different packaging.
If your order arrives in multiple packages, don’t worry. The rest of your order is likely still on the way.
Shipping Rates
Shipping rates are calculated at checkout based on your order, delivery address, and available shipping options.
If we offer free shipping promotions, the promotion details will be shown on the website or during checkout.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. If you notice an address mistake, contact us as soon as possible at hello@holydripwear.com. We’ll do our best to update the address before production or shipment begins, but we cannot guarantee changes once an order has been submitted.
Saints Hood is not responsible for orders shipped to an incorrect address provided by the customer.
Delayed, Lost, or Stolen Packages
Once an order has shipped, the package is in the care of the shipping carrier. Delivery delays may happen due to weather, holidays, carrier issues, or other events outside of our control.
If your tracking shows delivered but you did not receive your package, please first check:
- Around your delivery area
- With neighbors or household members
- Your local post office or shipping carrier
If your package appears lost in transit, contact us at hello@holydripwear.com, and we’ll help you look into it.
Customs, Duties & International Orders
For international orders, customs fees, import duties, taxes, or other charges may be required by your country. These charges are the responsibility of the customer and are not included in our product or shipping prices. Customs processing may also cause delivery delays.
Questions About Your Order?
We’re a small Catholic family-owned brand, and we want you to feel confident ordering from us. If you have questions about your shipment, please contact us at: hello@holydripwear.com